I had no phone call to say my glasses were ready and when I checked in to ask if they were ready I was told by a very unprofessional member of staff that she thinks someone else had collected them but couldn’t be sure and I had to go home to get my old glasses to trace the new ones that were missing and it couldn’t be checked on the system. Three trips later and I am still waiting for glasses and have been told they’ll have to order new ones. Where mine have gone I don’t know and how they went to the wrong person I don’t know but it’s cost me petrol and time which I don’t have to spare with children and grandchildren going back and forth to your store. Very bad service