I have been going to the Croydon store for 14 years, in recent years the service hasn’t been great but I was honestly too lazy to move. Most of the time I would go to VE at Westfield or in Holborn anyway because the Croydon store have given both me and my Mum, the wrong prescription in new glasses before. They completely messed up my Brother’s glasses also so now he goes to Boots. However, after my last eye test, my glasses were scratched by the store (inner corner by the nose bridge, identical scratches on both lenses) I believe when the arms were being tightened. As I wear contact lenses I didn’t wear them on the way out so didn’t notice until the next morning. I called the store and they said I’d need to bring them in. I did so and received the most disgusting service from Robert the Store Manager. He basically accused me of lying and scratching the lenses myself. I’m lucky my partner was with me as a witness. He was aggressive, accusatory, didn’t even acknowledge me in the beginning and spoke mostly to my partner. His aggression was so vile I called the Head Office and suggested they review the store CCTV. Due to the pandemic I haven’t yet had time to change opticians but I will be doing so when my next eye test is due. I cannot believe the treatment by a so called Manager. It’s also worth noting that it took them 2 weeks to fix the lenses they had damaged in the first place and when they gave them back they hadn’t fitted the right side lens properly anyway! Thank goodness Head Office were helpful, I sent them photos of the lenses and luckily had a photo of me wearing them the day before in which you can’t see the scratches. Besides which, the scratches were so noticeable, the Ophthalmologist would’ve noticed then during my eye exam if I had brought them in like that. Robert didn’t want to acknowledge the store had damaged my £550 glasses that were in pristine condition but the person I spoke to on the phone didn’t seem surprised at all.