I’m in the middle of an email exchange that is over a month long over a damaged order. I tried my best and initially submitted photos that show just how much the spiked product was coating the entire order, all without being asked to. Over a month later they finally got around to processing the refund but now they want more photos. I have long since cleaned up the mess from the orders damage- that was 100% due to the error that took place during packing. (I exactly know this bc an item leaked all over the order. They pulled the item, didn’t replace it and kept the contaminated contents that made up the rest of the order in the box.) The customer service is beyond horrible. I’ve been a long time customer- over 10 years. It’s clear that the Kroger acquisition has done nothing good for this once reputable company. I keep explaining the situations facts over and over and they keep demanding photos that I can’t provide. The amount of emails is ridiculous and borderline harassment as they refuse to address any of my absolutely valid concerns and and explanations. They are about to loose a customer who spend thousands a year on supplements from their store.