“I have been a customer for more than 10 years. They were a great company and great to work with as I have recommended them to many friends over the years. I placed an order in November and never received the order. I placed order in 01/11/26 received confirmation email and never received the product. I called they are so unresponsive and confused. No one to talk to with any authority and no explanation why order was cancelled. I’m sad to say this wonderful company is no longer worthy of our business. Save yourself the headache and use a company that takes care of the customer even if it cost you a couple of bucks.”
“They used to have wonderful shipping and fast customer service. Last order had several items missing, no packing material, the inside of the box was filthy, and the items that did arrive were unusable. They refunded the damaged items that arrived but the missing items they disputed and have not refunded. They are responsible for missing items. Terrible customer service.”
“I want to leave a complaint about the delivery on my Toms Toothpaste order. The package was not even left in my neighborhood. It was left outside the gates. I got lucky that a Homeowner’s Association member found it and told me. I don’t know how many days it was left out there. You guys hired Airtran to deliver it, and it was totally unacceptable.
I like your company, but if you are going to use Airtran again, you can forget me as a customer.”
“They lied and said they shipped but had only printed a shipping label in Kentucky. They are collecting sales tax for my state but not remitting that tax to my state. Their product quality is poor.Their pricing has become cost prohibitive and their products have become unaffordable for many customers that have been with them a decade.AVOID them and their MARKETING SCAM false discounts.”
“2 orders canceled with out telling me. I even called a few days ago & the rep didnt tell me it was canceled, just that she sees no tracking. This company is insanely unreliable & their customer service is worthless. DO NOT ORDER FROM VITACOST”
“So many issues over the years.
TWICE I received vit C so OLD it was dark brown.
Shipping issues happen often. I had to notify THEM last time an order was damaged & never made it to me.
Customer service is ignorant and they don’t understand my messages.
They sell out of sale priced items regularly.
THREE TIMES fish oil I purchased was all stuck together, indicating it was bad.
I could go on, but I’m over it all and will be using a better supplier going forward.”
“They were great for many years but now awful. Horrible customer service. Really slow shipping/delivery. Canceled orders without reason or even letting me know. My last order had a free product as a bonus. Before shipment, they notified me the nonus product was now out of stock. A literal avalanche of issues as of late. I was loyal for 20 years but have now given up. This is written December 2025 and really bummed they are bow sideways.”
“Vitacost says they do accept FREE RETURNS but unfortunately they did not even send return label inspite of talking 3 times to customer representative to send one. Its been more than 2 weeks now.”
“HORRIBLE CUSTOMER SERVICE. I have spent 1.5 hours trying to resolve a wrong shipment. I ordered the items that I did not receive and the amount was incorrect and they said they would issue a refund and did not. The website says that it's open on weekends and it's no. RUN FROM THIS COMPANY.”
“I’m a relatively new customer. I placed what was my 4th order despite 2 of those orders had leaked due to packing too many single liquid packs together.I recently placed an order on Nov 24th, they use OnTrak for delivery, and they gave me the 27th for delivery. OnTrac’s delivery updates are a waste since their update says out for delivery with a delivery date of 2 days ago. Long story short, I called customer service on Dec 1st and they placed a replacement order. It was supposed to arrive Dec 9th , It’s now Dec 11th. Customer Service is cordial but of no help. I think I’ll wait a while before ordering again and see if they’ve straightened out their act because I do like the product.”
“Vitacost is an EXTREMELY DISHONEST outfit. They offer you a 20% discount and then prevent you from checking out. I then phoned them. The representative tells me that it is true the code applies but that I should pay the amount that is wrong because their website is broken and they can do nothing about it! I buy online and if this had happened with another outlet they would correct it manually. The rep also refused to allow me to speak to a supervisor saying it was a "small" purchase. The purchase total before the discount was $70.77.”
“I ordered a vitamin from this shop and i received a tracking number however it didn’t show anything. I sent them a few emails and no response. Never order from them”
“Vitacost has all my vitamins I want! That's rare for a store.
But interesting past reviews because Kroger owns Vitacost, so you would think they have great service.”
“Vitacost is going downhill. They have good prices and selection, but use a low-quality shipper who damages products, delivering boxes full of broken glass, etc. Then, when a shipment is damaged and canceled by shipper, Vitacost waits too long to send a replacement order. All the while their reps offer vapid, meaningless apologies while not telling me when or if ever the replacement shipment will ship.”
“Over the years I have spent thousands of dollars with Vitacost. They used to provide excellent service. Unfortunately, that is no longer the case. They cancelled an order I had place without even advising me. I placed that order with a different company. I tried Vitacost again. They sent me a "Verification" email, requesting that I provide all of the information I have been using for years. I was told my order would ship within 24 hours of providing this information. Did it? Absolutely not! They do not value long term clients who spend thousands of dollars with them. I am so disappointed!”
“Been ordering from them 4 years, I usually do overnight because of the weather conditions, the people are always nice to me, never had a problem getting my things on time. Always packaged and labeled well thank you vitacost, also like you give so much information on your products.”
“Sadly I'll be moving on. I have faithfully ordered vitamins from Vitacost for 15 years. ALL of my last several orders have shipped late. No big deal unless your told otherwise. This time I went on the chat and they totally lied. Sad.”
“We've been buying from Vitacost for over 4 years but in the last year we have had multiple bad experiences including receiving product with very short (a month) expiration dates, packages arriving broken, items being omitted from order and then blaming it on the warehouse and receiving items we didn't order. Most recently we have had multiple terrible experiences with customer service who don't understand what is being asked, don't have answers and when they can't help won't transfer to a supervisor. Our most recent order was the worse so far because without telling the customer, Vitacost changed their shipping policy which resulted in our order not being delivered and returned to the shipper but when I called customer service they couldn't explain what happened and didn't have a way to rectify this. To make things worse we asked for a refund and a week later discovered that Vitacost canceled the refund with no notification or explanation. I only discovered this by contacting them again and was told that they cancelled it because they hadn't received the item but then didn't let me know or put in a new refund. Vitacost is no longer a convenience and is very difficult to deal with and unreliable. They are also no longer trustworthy or safe and no longer have customer service people who are well trained, and have the knowledge to to the job.”
