“Been with vitacost for many years now. Customer service not friendly at all anymore. Received a sealed box with zn open bag of chips spilled all over in the box. No apologies! I had used $20 in bonus money from a previous order. Could not combine with discount that was going on at the time. All other companies let ypu combine because it's a bonus not a discount. Something changed at vitacost not the same anymore. Very disappointed in them . Unlikely that i will be buying from them anymore.”
“I received a confirmation email after I ordered and then I waited and never heard anything. I finally called and they said my order was cancelled due to some kind of delay. I NEVER received an email stating that my order was cancelled. I called and they said that I had to reorder - I asked if they could wave the shipping and ship it faster and they said "NO." This is absolutely wrong and very unprofessional. I was told I would get an email that my order was cancelled and I've never received one. This is very unprofessional - the customer service person was very unempathetic and sounded more like a robot without caring, understanding or offering anything to get me my product which I had been counting on. I decided to just order from Amazon.”
“Two orders cancelled without any notification of the cancellation, and then when I spoke with customer service, they disconnected on my twice. Do not waste your time or money on this company.”
“Skimming pennies off last two orders.
My credit card was charged 29 cents more than my 1/3/25 receipt calculates.
Recent order (1/28) charge was increased by 3 cents.
When I spoke to customer service about the first error, reply was a ridiculous re-calculation read back to me as she "looked at my order receipt." I asked to have the new receipt emailed to me. She agreed to do so but it never happened. My online account still shows total order was 29 cents less than credit card was charged. FRAUD”
“THIS FRAUDULENT COMPANY IS FULL OF LIARS. CUSTOMER SERVICE LIED ABOUT A REFUND AFTER MY ORDER WAS NOT DELIVERED. CALLED THREE TIMES. FIRST TWO TIMES I WAS TOLD MY REFUND (OVER $100) WAS PROCESSED, BUT THE BANK NEVER SHOWED A REFUND. CALLED AGAIN AND WAS TOLD THE SAME LIE AGAIN, SO THIRD CALL WAS TO A SUPERVISOR DWAYNE WHO REFUSED TO HELP ME WITH THE REFUND,”
“This used to be a great company but now they are shocking. My last two international orders were not delivered and after showing conclusive evidence to Vitacost's customer support team, they still refused to acknowledge any wrong doing and in turn refused to refund or replace the lost items. $190 lost due to this pathetic company. And after doing some research, it seems like this incident is just one of many associated with Vitacost.”
“New shipping charges without notification ...
post office shipments now cost $49... absolutely ridiculous... very poor customer service responses.. 2 to 3 days to respond and I don't think they even read what you've written. I won't be ordering from them again”
“Ordered Green vibrance powder from Vitacost,as it was the best deal online.After 12 days with no update, I called.You can 't talk to someone about a previously placed order. WHAT?????Only to place a new order.I tried chat, and no one connected. It has been a month, and nothing!!This company is a sham!!”
“I’m in the middle of an email exchange that is over a month long over a damaged order. I tried my best and initially submitted photos that show just how much the spiked product was coating the entire order, all without being asked to. Over a month later they finally got around to processing the refund but now they want more photos. I have long since cleaned up the mess from the orders damage- that was 100% due to the error that took place during packing. (I exactly know this bc an item leaked all over the order. They pulled the item, didn’t replace it and kept the contaminated contents that made up the rest of the order in the box.) The customer service is beyond horrible. I’ve been a long time customer- over 10 years. It’s clear that the Kroger acquisition has done nothing good for this once reputable company. I keep explaining the situations facts over and over and they keep demanding photos that I can’t provide. The amount of emails is ridiculous and borderline harassment as they refuse to address any of my absolutely valid concerns and and explanations. They are about to loose a customer who spend thousands a year on supplements from their store.”
“I have been a customer w/ Vitacost since 2018 and NEVER had an issue with shipments. Shipments used to be very good and speedy. I placed an order on 9.23.24 and it never arrived. The package was returned to Vitacost. So, I asked Vita to resend the order which again NEVER arrived. I rec'd refunds for the first 2 orders. My latest order of 12/31/24 also never arrived. I called Vitacost customer service several times and was promised the order. I contacted the delivery company, Ontrac, with NO response whatsoever from them. Today 1.10.25 , I requested a refund from Vitacost which I do not know if I will get. Vitacost said it would be done but I have no faith.
I AM NO LONGER A CUSTOMER.”
“Been a client for over 15 years…
1 item missing from my original order, no
notice from CS rep saying it was back ordered during our initial conversation…
Called back after discovering item missing spoke with another CS rep, …said he’ll ship out missing item.confirmed Item Name, SKU # & mail address (which by the way contained an error)….
Received missing product today, Wrong Product ( despite confirming ALL product info ).. box had NO packing slip inside..
Tired using your vitacost.com/service , laughable.
What’s happened to Vitacost?
I want the product I paid for..
Not Ideal people, what’s happened to your company?”
“Shipping , communication has been declining in the last several years. 2 shipments of beet juice were damaged and returned to their facility without any communication or reimbursement. Finished.”
“British literature is from the Vitacost.com CUSTO"MER SERVICE +1 8O5 41O 56OO- Vitacost.com PHONE NUMBE;R +1 (8O541O 56OO- United Kingdom of Great Britain and Northern Ireland, the Isle of Man, and the Channel Islands. This article covers British literature in the English language. Anglo-Saxon (Old English) literature is included, and there is some discussion of Latin and Anglo-Norman literature”
“This company has gone down hill in the past years. I recently placed an order.11/12/2024 to be shipped to my daughter’s house in LA California. Two days later I received an email asking me for information on this order. I sent them the information they were asking for the same day. They canceled my order two days later and said they never received the information. I called them when I noticed they credited my credit card as they never sent me an email to tell me they were canceling the order. I reordered my order over the phone and received a confirmation number. They said it would be shipped in 2 to 3 days. I reordered on a Monday and on Thursday I sent them an email asking when will the order be shipped. I never received a reply. On Friday I called them and they canceled my order again and they could not tell me why again, plus they never asked for information again or did they send me an email about canceling the order. I told the lady on the phone I would not be reordering this again with them and that I will write a bad review and report them to the Better Business. I have be using this computer for over 30 years and I never had this problem before. They have become a crappy company and I recommend no one to do business with them. I ordered the same supplements and soap from iherbs and the price is the same. It will arrive in 3 days also.”
“Vitacost changed carriers for shipping and OnTrac is unreliable, does not give good information on delivery changes and Vitacost customer service can not or does not help. If they quote a delivery date it will likely not happen.”
“I am a long time customers and place large orders throughout the year. I paid $30 for overnight shipping on a Friday morning. Customer service assured me I would have order by Saturday since I placed order before 1 pm. I did not receive order until Tue afternoon. When I called customer service to ask for return of $30 overnight shipping fee I was told order was delivered within their "time frame" and that it can take several days to pack shipment. Asked to speak with manager and was told none was available. Buyer Beware.”
“I have been their client for many years, and they always used to care both for their clients and how the product is packaged but something has recently changed. Over a month ago, I ordered a few packages of quite expensive chocolate for a birthday. They decided to send it in a bag. Needles to say that over $100 in chocolate melted and got broken. I contacted them, they weren’t willing to give the money back and said they’ll send me a label to send it back. Twice I followed up and nothing. Money and chocolate went down the drain. I do not recommend to deal with this company anymore, unless your willing to risk your money on online food that may get there deformed.”
“Looks to me like they’re going out of business. I’ve been a customer for over ten years, probably spent more than $50,000!
I’ve always been very happy with the customer service. Suddenly they won’t even return an email. Humm???
Something is wrong. What a shame.”
“The customer Service at Vitacost has been declining over the last few years. I recently logged in to take advantage of a promotion and stack a couple of offers (they let you do that). I reached out and was told that I was unable to stack the promos - even though the product page suggested using both codes together (and I have screenshots showing this). They removed one of the promos from the product page, and refused to honor the deal - even though they made the mistake and falsely advertised that both could be used. So disappointed - it would have been an extra $10 off - curious if that was worth losing a customer over? No integrity on behalf of the organization.”
