We've been buying from Vitacost for over 4 years but in the last year we have had multiple bad experiences including receiving product with very short (a month) expiration dates, packages arriving broken, items being omitted from order and then blaming it on the warehouse and receiving items we didn't order. Most recently we have had multiple terrible experiences with customer service who don't understand what is being asked, don't have answers and when they can't help won't transfer to a supervisor. Our most recent order was the worse so far because without telling the customer, Vitacost changed their shipping policy which resulted in our order not being delivered and returned to the shipper but when I called customer service they couldn't explain what happened and didn't have a way to rectify this. To make things worse we asked for a refund and a week later discovered that Vitacost canceled the refund with no notification or explanation. I only discovered this by contacting them again and was told that they cancelled it because they hadn't received the item but then didn't let me know or put in a new refund. Vitacost is no longer a convenience and is very difficult to deal with and unreliable. They are also no longer trustworthy or safe and no longer have customer service people who are well trained, and have the knowledge to to the job.