Sadly, we found that I had to keep chasing both Vital Consular UK and Vital Certificates UAE for a response with regard to my attestation order AUK12228. It felt as though my attestation order was not given the attention it deserved and that things would only move when I emailed (and on occasions followed up the emails with fairly costly phone calls) in order to confirm that the process was on track. One instance was when we had been asked to urgently send documents to the UAE for MOFA attestation and we relayed the message with all its urgency, providing all the necessary information only for the parcel to be stuck in Nairobi for a further few days because the DHL waybill paperwork had not been provided by the UK/UAE office. I had to call DHL Nairobi to ascertain the issue then follow up with both the Kenyan partners and the Vital Consular office in order to finally get things moving. Coupled with the fact that (as expected) some of the government agencies in Kenya were very difficult to deal with, the overall experience with Vital Consular was far from satisfactory