My experience has been 'mixed'. Online ordering/payment was quick and efficient (ordered 26th January and dispatched 28th January) however on querying why I hadn't received product a week later I was informed that due to me living in a rural area I wouldn't receive my purchase till the following week (Tuesday 10th February 2015 - 10 business days). A little disappointed that its going to take so long to reach me (considering, for example, that I have ordered products online from Newcastle before 11.00 am and received it the following day). My feedback would to source a delivery company that provides a high level of customer service and satisfaction.