My results did not arrive by the guaranteed 48 hour turnaround which caused me financial loss and emotional distress. The service provided by VIVO Clinic highlighted a significant lack of competence and a blatant disregard for integrity. The customer service was appalling as they did not take any responsibility for the delay. Instead they blamed the Laboratory for a delay in their part. However, VIVO Clinic were fully responsible as the Laboratory informed me that the clinic did not arrange delivery to the Lab in a timely fashion so that my results could be received before the guaranteed deadline. After being on hold for hours, not receiving my results in time and receiving such a poor service, I had to purchase a new flight. I have requested an immediate refund for this "guaranteed" service and have not heard back. I absolutely do NOT recommend VIVO Clinic and I will not be using them again as they have proven to be unreliable and dishonest. The 'guaranteed' service should not be used as part of your advertising efforts, it is completely false and not accurate - false advertisement to sell products should not be permitted.