I booked a PCR test with Vivo clinic 72 hours before flying to relocate for work. The test result wasn't ever sent to me so I spent the whole night calling them to ask for updates where the test was. It's great that they have a 24/7 helpline and the people that I spoke to were really lovely however they weren't able to access any information about my tests, making the helpline redundant. The check out desk for my flight opened and still nothing. It turned out that the lady who took my actual test wrote down both my email address and my tracking URN code wrong and so it was proving really difficult to locate my result. Shocking considering I'd paid £125 for a next day service and two pieces of vital information had been recorded wrong. I was called at 11:26am (the gate for my flight closed at 11:30am with the found PCR result. I managed to get my flight but it really wasn't worth the sleepless night, 6 hours + on the phone and stress. The helpline people were really lovely and kind but unfortunately the whole experience was absolutely dreadful.