Sounds like I've been caught out like everyone else, wish I jad read the reviews! I have emailed, a week ago and had no response, this was after being on hold for 2 hours and 37 minutes and then googled the cost of the calls...anywhere between 3p and 55p, let's hope it's 3p! I ordered my tests 8 days before travelling so they arrived before we went as we were only away a few days. No tests, no answer, and out of pocket as we had to go to a walk in clinic for tests so I could return to work. I would appreciate a refund to help pay towards the other tests we had to pay for.