dear vivo clinic. even after leaving numerous negative reviews on various sites - and will continue to do so until i get a refund - on my non-existent test kits which were ordered almost three weeks ago, you still state that i need to send you my email address so that you can help with my order. after replying to one of my complaints stating that you have responded, YOU HAVE LIED!!! still no response. i have reported you to trading standards and now awaiting their reply. if you had to refund everyone that never received the product that they paid for in advance, it would put a pretty big hole in your bank balance so i can see why you dont like to give refunds but im sure that`s not the real reason. so....WHY IS GIVING PEOPLE THEIR MONEY BACK A PROBLEM???