Absolutley appauling service and miss sold PCR tests. We paid £250.00 for 2 PCR tests to fly to Barbados. They had to be tests administered by a clinician not a self test. Over the phone I was assured that is what we would get. In realty what we got was were handed the tests to do ourselves whilst the so called clinician browsed on her phone. They then ask you to pay another £100 for 2 Doctors letters stating they did the test. As my Husband tested positive I have requested a refund for the Doctors letters but they will only offer us a credit note which I have declined. (Plus it took them 5 weeks and several emails from me for them to tell me that.) I would never use this company again. I will also be contacting trading standards as what they are doing can not even be legitimate. Promising administered tests then asking you to do your own. Then providing a Doctors letter from someone who hasn't even attended to you. If your thinking of using them then I recommend you go elsewhere, to a company who won't rip you off. If you decide to reply to my review please do not remind me about your T's & C's I read them. But there is something called customer goodwill but you are clearly you dont bother to consider this . Once you have a customers money you keep it, even if they are dissatisfied with the service they receive!