What a truly horrible company VIVO is. I booked and paid for 4 PCR tests when they were still required to enter the UK. Now that it’s no longer a requirement and it’s not necessary for us to take the tests, I politely asked for a refund, which is being refused. This is so much money that you are keeping without providing anything whatsoever in return. A credit good for two years is not going to do me much good since I live here in California. VIVO should be ashamed of themselves for ripping people off in such a blatant way. So shameful. Their usual response is that it’s in the terms and conditions that we agreed to and signed when we made the booking. That still does not justify keeping peoples money this way once the regulations changed in the UK. Other testing companies in the UK have agreed to do the right thing and refund customers. So should you.