CAREFUL!! SCAMMERS!! DO NOT USE! They will take your money and have no understanding of medical procedures because they are not doctors. I Visited the clinic in London today and was see by Laura Jenkinson! I had a couple of questions regarding the procedure but she was unable to answer any of them and then she became very angry and defensive and asked me to leave, clearly the concept of customer service is unknown for vivo clinic. I then asked them to provide me with a refund however, they refused to refund me and they said that it is my fault that I felt uncomfortable and intimidated because Laura was not supposed to answer my questions because she can only do the procedure. I was not provided any further details of why the person doing the procedure cannot answer any questions about the procedure she is doing. I have reported fraud and consumer rights abuse under section 75 of the consumer credit act.