Worst customer service ever. I got a call to upgrade, went ahead with it and no upgrade was done after trying to get a status on it for 2 weeks because when they call, they hang up. I finally got through chat, having to wait 10min+ for 1 reply. The agent had a bad attitude too, claiming they do 8+ chats at a time. If you can't handle 8 chats then don't do it, customers can't wait 10+ min for a response, that is unheard of and pathetic customer service. I've tried calling too, but that was a waste of my time and breath. I will never recommend Vodacom. See the screenshots, I'm still waiting on a reply 20min later. What a joke. I want to cancel my contract, and since it's so difficult to do, you're basically taking my money and scamming people. 0 stars if I could.