Vodacom Reviews

Name: Vodacom
Rating: 1.42

1.4 Rating 183 Reviews

10 %

of reviewers recommend Vodacom

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1.4

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to do an upgrade, however, my phone is still 100% and I'm happy with it. We went to Vodacom Cape Gate and Carmen assisted us. I wanted my own contract and my husband wanted to pay less. Carmen suggested 2 Sim Only contracts. She spent almost 2 hours with us, with the entire process. I got my own contract and my husband, whose contract expireS in July, also now has a Sim only contract. however, he still has his phone to repay, therefore he has the new Sim only contract, but still pay off the phone until end of July 2025. Carmen had so much patience with us and explained everything in a language that we could understand. THANK YOU CARMEN!!!!!!!”

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Posted 1 week ago

“I have been trying to cancel a contract since the end of last year. It is April and again I am being charged for this contract. I need to cancel this contract to proceed with my financial immigration to another country and Vodacom simply can't get a this task done, and every time they expect me to again give them 30 day's notice again!! Never mind all the phone calls, time wasted to phone them every time. They are so quick to sign one up, but cancelation is simply impossible”

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Posted 1 week ago

“bad service, worse provider ever, consultant cancelled my airtime data and everything after i asked to cancell my handset:(”

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Posted 1 week ago

“oyintando”

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Posted 2 weeks ago

“I would like to highly recommend a young lady called Halima at Ilanga mall Nelspruit. I went in at Vodacom shop in Ilanga Nelspruit very frustrated because there was a gentleman that failed to assist me previously to do a simswap. After explaining my complaint to the young lady she took it upon herself to make sure i was assisted and left the branch very happy.”

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Posted 3 weeks ago

“Caroline in Customer care helped me cancel a contract today. She was kind and professional. I was so impressed with her service, she’s a huge asset to the company, and I so appreciated all the help I received.”

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Posted 1 month ago

“I was emotional and overwhelmed this morning when I called Vodacom and I spoke to Thembela who made me feel so much lighter at the end of the call. She was professional and showed so much empathy and care. You need more staff like her! I applaud her amazing service , she deserves 5 stars for sure:-)”

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Posted 1 month ago

“Day 4 and my fibre is still not connected the people in the call center who promises to call you back, do not in fact call you back, it seems no one is willing to assist or to help to resolve the issue, Vodacom's customer service must be the worst there is currently is sad cause it used to be good. When the line was installed it took an hour to be activated the first time and when I had a similar issue last year the line was again activated after an hour or two, now they just say you have to wait no help at all, it seems they don't care but try to cancel the line and you get told it must be a month's notice but no one let me know they going to delete my line for no reason. Vodacom is unreliable and don't care about customers anymore.”

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Posted 1 month ago

“Pls don't ever buy Vodacom fibre unless if you have enough airtime to call them everyday a special if you stay at Tembisa”

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Posted 2 months ago

“Vodacom Fibre is one of the most disappointing businesses. Utterly disgraceful! When I contacted them I spoke to one of their consultants who informed me that my first debt order will go off two months after my fibre was installed. I was sent an invoice to state that I am in arrears because I was meant to pay one month after my fibre was installed. Now, my internet is off, they have not made a debt order as yet, and I'm not getting the exact information from their consultants. Even when I have tried to request the call between me and the consultant who informed me when my first debt order will be made, I was informed that I have to go into the store to request the call. When I went into the store I was told that everything needs to be done over the phone. Like what the hell! Worst people to do business with!”

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Posted 2 months ago

“Think very carefully before signing up for Vodacom. If you value customer service, especially after being a loyal customer for over 10 years and even if you have more than 5 running and good standing contracts with them, you will not receive the star studden fabulous service they claim on their ads. When Vodacom has a network issue in your area, they will pretend it's your fault and they will take forever to help you with any questions or queries or services you might need. 30years of greatness? More like 30 years of waiting for a response. No amount of begging, pleading or even threatening works. So before you sign up for a new contract or any vodacom service. Perhaps check out if MTN, Cell C or even Telkom is quicker to provide you with customer care.”

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Posted 3 months ago

“Day 42 of waiting for my order!”

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Posted 3 months ago

“Vodacom Fibre is the worse connection from all the providers, don't make the mistake if switching or signing up. You will have more downtime, slow speeds and just rubbish service. Biggest mistake ever!!”

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Posted 4 months ago

“My mom redeem 100 vodabucks for a coupon on vodapay , she never received wi-code sms its showing pending on vodapay app. Before it was straightforward. Router (under warranty) gave problems has been 16 days at Vodacom Repairs centre no messages no communication my moms cellphone number is BLOCKED at Vodacom Customer care call centre , vodacom not shy to debt for Internet line make time to Block Valueable Customers Account Increases without a warning , Rude Staff with no telephone manners , Vodacom Worst Phone Service”

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Posted 5 months ago

“There is absolutely no urgency to attend to vibre being down for 7hours now, even though I explained that I work from home. They just stick to their turn around times. Vodacom diligently recover the debit order, now downtime there. Other than paying an additional monthly amount for downtime coverage there is no solution they offer to assits customers when they do not provide the service they get paid for. Vodacom is obviously of the view that customers must cough up money on a cell phone data until they can attend to a problem.”

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Posted 5 months ago

“Do not ever take a contract phone on vodacom they charge unnecessary on debit orders even the workers say they are sly”

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Posted 5 months ago

“They phoned me to offer a CHEAPER contract and a 100% FREE gift to celebrate their birthday. I asked numerous times to make sure the contract was cheaper and the gift completely free with no hidden charges and they assured me it was, but when I got the quote the contract is more expensive and the are charging me for this free gift. All my complaints have been met with being completely ignored or just telling me outright they will not correct this. Don’t be caught out with their lies and tricks, they don’t care if you can afford or even want things, they are just out to take your money!”

Vodacom 1 star review on 28th October 2024

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Posted 5 months ago

“I was at Vodacom shop today in a Groblersdal Mall, i got assisted by a lady named Sharon, she delivers a very excellent customer service and knows how to be professional and she goes extra miles to make sure that customers are happy”

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Posted 5 months ago

“Looking for a reason to NOT take Vodacom decease as your device insurance? I got you! When taking a contract phone at Vodacom,you have an option to pay extra for an insurance by Vodacom decease which needs to be claimed once the owner passes on. I found out about this after my husband's passing when I tried to go & place the contract to an end. I only called to claim on the 4th of October as I was still grieving & busy the previous months. I was to told to give the company a week since they still need to contact their insurance service providers. I have been waiting for feedback ever since,till this present day. This makes me feel a deep sense of unfairness & bad unprofessional service from the company. I took it upon myself to call them again & still,NOTHING but stories. I am highly disappointed & I hope management looks into this matter & do right by me.”

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Posted 5 months ago

“Here is a quick summary of my Vodacom delema: I have had problems since I got the Home Internet in 2023, and from End of April 2024 I HAVE HAD NO INTERNET WHATSOEVER. As you can see below, I have made every possible effort to assist Vodacom to help me sort out this problem.. But today, 23 October 2024, I still have no internet, not even a router!! If my order of things is a bit mingled up, I am sorry. I tried to put it in chronological order as best I could. I have a Home Internet - 30 Mbps contract including a ZTE router. Since day 1 when the router and sim was delivered I had problems. The internet would come on and off. I received some help over the phone from a technician, but the internet would come and go and I had to restart the router multiple times a day. The speed was good (28-50Mbps), but I had to keep on restarting and resetting the router, sometimes multiple times a day! I took the router and sim to local vodacom shop (can’t remember dates unfortunately), who sent it away. A few weeks later I got a “new" router, with the same problem. 19 Oct 2023 linespeed test was 0.6 Mbps Download & 0.14 Upload. Reported to local shop. 21 Oct 2023, Internet better, but still had to reset router every few hours… 17 Nov 2023 - No or terribly slow internet reported to shop. Gave me Service Request Reference: 5-**********1862 24 Nov 2023 - NO INTERNET AT ALL! Reported to Customer care and local shop. 01 Des 2024 - Internet between 0 and 6.8 Mbps at best. Now for a period of time I had internet, but still had to reset router. 26 April 2024 - Very bad speed - 4.48Mbps - Reported to local shop. Reply: Team found a faulty radio in Silwerboom Street. Said it would be fixed the Monday, 29 April 2024. 30 April - Vidacom Kuruman Manager lets me know that the linespeed is restored, my linespeed 0.33 Mbps Tuesday morning, later up to 4.37Mbps. Still not fixed. Kuruman manager reports this to James. Now since end of April 2024, I HAVE ABSOLUTELY NO INTERNET, THE ROUTER DOESN’T EVEN CONNECT TO THE INTERNET! After no feedback here, and because I also have a Air B&B on the plot, out of sheer frustration, I just get internet from a local ISP. I call customer care and try cancelling my line. They tell me I will have to pay a penalty and I try to explain that it is Vodacom’s fault, why should I pay a penalty? Then they say they will do a reversal. I didn’t keep record of my calls to customer care until July 2024. I called Cancellations and customer support multiple times, 09 July - Londilwe - No results 09 Aug - Zimaza - No results, Tembeka and Keith - Everyone has a different story and sends me to a different department. No Results. 27 Aug - Report again to local Vodacom, get INC0I********** REFERENCE from the Kuruman manager which I give to Customer care - NO RESULTS 30 Aug - Sent this reference to Vodacom. Nothing happens! Now I try local Vodacom shop again - the Vodacom Kuruman manager. 09 Sept - Kuruman Vodacom manager tells me that Customer care Is cancelling my number. She fixes it on the system, escalates it to Critical. I give her permission to come and test the internet with a technician at my house. 10 Sept 2024 I hand in the router and the sim for the second time at local Vodacom shop. 11 Sept - she tells me Vodacom is busy with the resolution for the reversal. 17 Sept - I ask her whats going on, She says Vodacom says it is their tower - Promises they will come to my house. They are testing router in the shop. She says internet goes off after a while. Other technician says router works fine in that part of town, but they will come and test at my place. 18 Sept - Get an email from Vodacom, saying query with reference number 5-**********8619 has been attended to. STILL ZERO INTERNET! 02 October - I ask local shop for feedback. 03 Oct - Kuruman Vodacom Manager with Technician comes to test my router and sim, which they brought from the shop. NO INTERNET. I ask if they can bring another router. 04 Oct - Manager fwds msg “ There was increased RRC connection failures on sector 2&3 L1800 layer now cleared. Asks me to restart and test again. NO INTERNET. 07 Oct - Manager brings other router - THIS ROUTER WORKS FINE. Says she will ask permission to get me a new router. 08 Oct - She does a sim swop She does a sim swap for me. I test the my router again… No Internet. She takes my router, she says she will send it away and ask permission from I don’t know who, to get me an alcatel router.. I tell her I need a router that has ethernet ports, as I must connect to the router via ethernet. 15 Oct - I call Kuruman Vodacom Manager again, she still doesn’t have any answer for me… On the 15 October 24 I emailed all this to Kelebogile Malebo with no reply…😠 Now today, 23 Oct 2024 still no internet almost the end of the month where the debit order will go off again and still NO INTERNET!!!! Worst company with the worst customer service!!!”

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Posted 5 months ago

Vodacom is rated 1.4 based on 183 reviews