I have been a Vodacom customer for many years. The initial service I received from Vodacom Phoenix last November was extremely bad. It took more than a month for me to receive my fibre. Every time I called the store the lady who was handling my account continuously said that my fibre contact has been escalated and could not provide a proper reason. Over a month I heard the same thing and she made no attempt to contact me and advise what was going on. I became so frustrated that I went to the store to find out exactly what was going on. The lady who was supposed to be assisting me was still of no help at all. I then spoke to the Manager Bilal who actually explained to me what was happening. He was really helpful and called me back the same afternoon to give me feedback. Within 3 day he had sorted out the query and kept me updated with everything that was going on. I was happy to finally receive good service.