I feel compelled to share a recent experience I had with Vodacom, which left me deeply disappointed and frustrated as a loyal customer. On July 4th, 2023, my daughter visited the Vodacom store at Cradlestone shopping mall to recharge my prepaid data bundle. However, what seemed like a routine transaction turned into a nightmare. The store clerk sold my daughter a new R200 data bundle, loaded it onto my existing sim card, and instructed her to follow specific activation steps. Little did we know that Vodacom reassigns mobile numbers, leading to the loss of my existing airtime and data on the previous sim card. Upon realizing this, we returned to the store on July 16th, seeking assistance. After much discussion, the manageress, Ayesha, acknowledged the mistake and promised to reverse the bundle and transfer it to a new sim card we had to purchase. To my frustration, this meant an extra R200 expense for data that should have been avoided. Adding to the disappointment, Ayesha assured us the process would take 7 working days. However, 8 days later, there was no sign of the promised reversal, and all attempts to contact her went unanswered. Today, on August 4th, 2023, my daughter visited the store to inquire about the status of the reversal. Surprisingly, Ayesha seemed to be avoiding her, and another staff member denied any refund or reversal, attempting to place the blame on us for not verifying the sim card's validity. This entire incident showcases a lack of professionalism and accountability within Vodacom's customer service. It's disheartening to see a company not owning up to its mistakes and not properly training its staff on internal processes. I hope that sharing my story will bring attention to the importance of customer satisfaction and transparency in business practices. As consumers, we deserve better treatment and service from companies we trust with our hard-earned money. Unless Vodacom promptly resolves this issue and offers a genuine apology, I regretfully must consider ending my association with the company and encourage others to think twice before choosing Vodacom as their service provider. Let's hope for a better future where companies prioritize their customers' needs and concerns.