Be aware Vodacom does not disclose the full information to you, The different departments tell different stories, I was told my account was settled, but then kept receiving debit orders, No invoice was sent saying you owe this much but a debit was charged against the account. I would recommend the following when canceling the Vodacom Contract: 1: Call 2 Months ahead of time, Ask for a reference number that the contract is canceled. Ask for an email and SMS that the contract is cancelled. 2: Request the Agent you are speaking to Name and record the time you called Vodacom. 3: Call the claims department 30 days Before the contract being canceled and ask for the final invoice. 4: Pay the final amount and then request a letter that your account is paid up. 5: Request them to cancel the debit order and ask for a reference for the call that the debit order is canceled. These are hurdles they will make you jump through just to get your contract canceled, they won't explain it to you and you will need to give them the references as proof. I hope this helps anyone preparing to close their Vodacom contract and also warns anyone who is thinking of getting a Vodacom Contract.