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Since the beginning of 2024 Vodacom has no backup power for their tower in Luckhoff. **This tower is in town and there is safe to theft and vandalism of batteries and solar panels.**
When load shedding occurs the Vodacom mobile reception and 3G/4G/LTE is cut off immediately. 20 Minutes after the power is restored the signals come on - one by one.
***With the power off, it's impossible to contact emergency services like a doctor, police, ambulance, fire brigade or hospitals*** No chance of any mobile communication what so ever. ***
This is completely unacceptable service from a "major" company like Vodacom.
I hereby give Vodacom notice that I'm going to cancel my existing contracts unless this problem is rectified within this current week.
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Alice, Customer Support
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