Complaint Title: Frustrating Experience with Vodacom's Contract Cancellation and Billing Issues Complaint: I am writing to share my extremely disappointing experience with Vodacom regarding my recent contract cancellation and the subsequent billing issues. Prior to the end of my contract, I specifically requested to be moved to a prepaid plan. Despite this, Vodacom did not honor my request. When my contract was finally canceled, all remaining data and minutes were removed from my account, but I was still billed for them at the end of the month. This is completely unacceptable. I called the call center multiple times to resolve this issue. Twice I received no help at all. On one occasion, I managed to get some assistance, but it mysteriously vanished without any explanation. I've also repeatedly refused "free" data offers and explicitly asked for a refund for the data and minutes I was incorrectly billed for, but my request has been ignored. I've spent a significant amount of time—approximately two-thirds of my available time—trying to sort this out, all to no avail. To make matters worse, Vodacom's customer service has been appalling. The process of transitioning from a contract to prepaid has been unnecessarily complex. The high data rates are outrageous, and 80% of the customer representatives I've dealt with have been either rude or lacked the necessary knowledge to address my issues. There also seems to be no effective tracking of customer service interactions, which only adds to the frustration. Vodacom has made the contract cancellation process impossibly difficult. Given this terrible experience, I strongly advise against using Vodacom. Their data rates are excessively high, and their customer service is among the worst I've ever encountered.