I'm really fed up with the Vodacom Fibre team, from the consultants to their manager. I placed a relocation order, but they keep closing tickets without providing any assistance. Every day, a new ticket is created because the old one was closed without any resolution. What happened to the SLA rules regarding a ticketing system? Metrofibre can't even assist because they are hiding their account manager for the Metro Fibre account. He is really failing. I have lost a lot of money, and I have to call them daily to do their job, yet they are not even assisting. As much as their speed is perfect, the Fibre team is seriously failing them.
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