Here is a quick summary of my Vodacom delema: I have had problems since I got the Home Internet in 2023, and from End of April 2024 I HAVE HAD NO INTERNET WHATSOEVER. As you can see below, I have made every possible effort to assist Vodacom to help me sort out this problem.. But today, 23 October 2024, I still have no internet, not even a router!! If my order of things is a bit mingled up, I am sorry. I tried to put it in chronological order as best I could. I have a Home Internet - 30 Mbps contract including a ZTE router. Since day 1 when the router and sim was delivered I had problems. The internet would come on and off. I received some help over the phone from a technician, but the internet would come and go and I had to restart the router multiple times a day. The speed was good (28-50Mbps), but I had to keep on restarting and resetting the router, sometimes multiple times a day! I took the router and sim to local vodacom shop (can’t remember dates unfortunately), who sent it away. A few weeks later I got a “new" router, with the same problem. 19 Oct 2023 linespeed test was 0.6 Mbps Download & 0.14 Upload. Reported to local shop. 21 Oct 2023, Internet better, but still had to reset router every few hours… 17 Nov 2023 - No or terribly slow internet reported to shop. Gave me Service Request Reference: 5-**********1862 24 Nov 2023 - NO INTERNET AT ALL! Reported to Customer care and local shop. 01 Des 2024 - Internet between 0 and 6.8 Mbps at best. Now for a period of time I had internet, but still had to reset router. 26 April 2024 - Very bad speed - 4.48Mbps - Reported to local shop. Reply: Team found a faulty radio in Silwerboom Street. Said it would be fixed the Monday, 29 April 2024. 30 April - Vidacom Kuruman Manager lets me know that the linespeed is restored, my linespeed 0.33 Mbps Tuesday morning, later up to 4.37Mbps. Still not fixed. Kuruman manager reports this to James. Now since end of April 2024, I HAVE ABSOLUTELY NO INTERNET, THE ROUTER DOESN’T EVEN CONNECT TO THE INTERNET! After no feedback here, and because I also have a Air B&B on the plot, out of sheer frustration, I just get internet from a local ISP. I call customer care and try cancelling my line. They tell me I will have to pay a penalty and I try to explain that it is Vodacom’s fault, why should I pay a penalty? Then they say they will do a reversal. I didn’t keep record of my calls to customer care until July 2024. I called Cancellations and customer support multiple times, 09 July - Londilwe - No results 09 Aug - Zimaza - No results, Tembeka and Keith - Everyone has a different story and sends me to a different department. No Results. 27 Aug - Report again to local Vodacom, get INC0I********** REFERENCE from the Kuruman manager which I give to Customer care - NO RESULTS 30 Aug - Sent this reference to Vodacom. Nothing happens! Now I try local Vodacom shop again - the Vodacom Kuruman manager. 09 Sept - Kuruman Vodacom manager tells me that Customer care Is cancelling my number. She fixes it on the system, escalates it to Critical. I give her permission to come and test the internet with a technician at my house. 10 Sept 2024 I hand in the router and the sim for the second time at local Vodacom shop. 11 Sept - she tells me Vodacom is busy with the resolution for the reversal. 17 Sept - I ask her whats going on, She says Vodacom says it is their tower - Promises they will come to my house. They are testing router in the shop. She says internet goes off after a while. Other technician says router works fine in that part of town, but they will come and test at my place. 18 Sept - Get an email from Vodacom, saying query with reference number 5-**********8619 has been attended to. STILL ZERO INTERNET! 02 October - I ask local shop for feedback. 03 Oct - Kuruman Vodacom Manager with Technician comes to test my router and sim, which they brought from the shop. NO INTERNET. I ask if they can bring another router. 04 Oct - Manager fwds msg “ There was increased RRC connection failures on sector 2&3 L1800 layer now cleared. Asks me to restart and test again. NO INTERNET. 07 Oct - Manager brings other router - THIS ROUTER WORKS FINE. Says she will ask permission to get me a new router. 08 Oct - She does a sim swop She does a sim swap for me. I test the my router again… No Internet. She takes my router, she says she will send it away and ask permission from I don’t know who, to get me an alcatel router.. I tell her I need a router that has ethernet ports, as I must connect to the router via ethernet. 15 Oct - I call Kuruman Vodacom Manager again, she still doesn’t have any answer for me… On the 15 October 24 I emailed all this to Kelebogile Malebo with no reply…😠 Now today, 23 Oct 2024 still no internet almost the end of the month where the debit order will go off again and still NO INTERNET!!!! Worst company with the worst customer service!!!