There is absolutely no urgency to attend to vibre being down for 7hours now, even though I explained that I work from home. They just stick to their turn around times. Vodacom diligently recover the debit order, now downtime there. Other than paying an additional monthly amount for downtime coverage there is no solution they offer to assits customers when they do not provide the service they get paid for. Vodacom is obviously of the view that customers must cough up money on a cell phone data until they can attend to a problem.
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