I had to do an upgrade, however, my phone is still 100% and I'm happy with it. We went to Vodacom Cape Gate and Carmen assisted us. I wanted my own contract and my husband wanted to pay less. Carmen suggested 2 Sim Only contracts. She spent almost 2 hours with us, with the entire process. I got my own contract and my husband, whose contract expireS in July, also now has a Sim only contract. however, he still has his phone to repay, therefore he has the new Sim only contract, but still pay off the phone until end of July 2025. Carmen had so much patience with us and explained everything in a language that we could understand. THANK YOU CARMEN!!!!!!!