Having had to send back a cordless garden trimmer I bought via their Amazon entry, because it was obviously a return and had a fault, I ordered the item again from their website as I had liked it and trusted them to send me a new one this time. However, I was sent a garden chair which I did not order. It took a long time to get them to send my 'new' trimmer , which turned out to be yet another return with a different fault ! It seems they do not check their returns and so items that are poorly repacked are just sent out again, faults and all, which could mean dangerous items being sent. In my case in both boxes the guards were missing from cutters and in the second box a cutter was actually attached to the base unit without a guard. If this base unit had a charge it could have caused harm to someone whilst just unpacking the box , I was shocked to see it like that! It has taken numerous emails to get them to arrange a pick up the garden chair which was blocking the entrance to my front room. I am waiting for the collection and having now informed them of the issue with the trimmer I am wondering if they have managed to contact the courier and get them to collect it at the same time! Maybe customer service staff are working from home as they do not seem to be replying to previous emails ? Mostly I think the blame is with the warehouse, they do not seem to know what they are doing/ don't care enough to bother to get things right. I will not shop with them again and just hope I get my second refund without too many emails having to be written, it has been quite stressful dealing with their customer service and their standard replies, I did begin to wonder if they were really Chinese -made robots, designed to scare off customer complaints!