Horrible service, recommend not to buy from them as I had ordered a 2 in 1 chainsaw trimmer and received a jet wash machine. Someone is clearly high at work to not be able to see the difference! Hermes decided to put my parcel behind my car with no notification. They are officially the worst delivery company in the UK as we all know it. I'm even more frustrated to see they don't even have a contact number on their website. Clearly a good way to avoid customer frustrations coming through to them just a support email which will probably get no response for days. I'm seeking refund as clearly I'm not the only one here with such dismal experience with them. Such a shame! Please try alternate products! Avoid these cons!