In the past, received a good product having made the purchase and been patient over some considerable time. There's no tracking, no phone number, nothing you normally expect of a mail order firm. Several years later, I try to order the same order. In stock. Good price.But after trying to order a number of ways some six or more times, no joy. I even get an unusual warning from a black horse bank asking me if I really want to trade with the firm. I emailed Von Haus explaining the problem. They say I should delete cookies and browser settings! Another attempt and now I've given up and without the item I wanted.