I ordered bumper plates in 25, 35, and 45 lbs. all where great except one 45 had indents on the rubber, like it was a manufacture defect. Didn’t hinder the performance, but I felt like I paid full price for what should have been a discounted product. I decided to exchange the one 45 lb plate. I got a prepaid label and sent the plate back on December 28th 2022. I got confirmation that my package had arrived from ups but not from Vulcan. Fast forward to February 12, 2023 I still hadn’t heard anything and my new plate never came. Finally decided to reach out and for 4 days no response to my email. Then suddenly I get an email from ups saying my package has shipped and will arrive in 3 days February 17. Still no email from Vulcan about any of this. So my exchange was clearly forgotten about and I am disappointed in the customer service to say the least. I hope I was an odd case and they don’t treat every customer like this. I love my other plates however, they are great and work perfectly. Updated review: Vulcan sent the new plate which arrived in good condition and timely. A couple days later they reached out by phone and email to explain their dissatisfaction with their performance and that an issue in the system caused them to miss my return. Totally understandable and glad they reached out to make it right. 5/5 stars for them. If your in question between which brand to buy, take it from me and go with Vulcan over rogue or titan