I purchased a set of Competition Olympic Bar Collars from the company. The product was delivered in a beat-up box that looked like it came directly from overseas. Each 5.5lb collar was covered with a single little bubble wrap bag. There were no real issues with the first collar, which worked smoothly and as intended. However, the tightening handle of the second collar was rusted into place. This was not what I expected from a $100+ competition collar. After using a mallet to free the handle, I had to use my bench grinder/buffer to polish off all of the rust and corrosion so that the handle could slide back and forth as intended. Once this was complete and I could use the collar, I found another issue that is a bit irritating. The locking handle, when fully tightened to the bar, ends up parallel to the bar itself. This causes the change plates to sit at an angle and every time the bar is dropped, the handle pushes the plates a little farther to the outside of the bar. I am using a very popular IWF Certified “Euro Bar”. This is not what I was expecting for $120 collars, but I took a chance and can live with that. The main issue I have is that I took pictures and wrote an email explaining this via their contact form on their website, and not a single reply has been sent in return. I completely understand that products can have issues, which can be resolved. However, I am disappointed with the lack of response from the company. I hope that the company can address these issues and improve their customer service in the future