I've never actually had a purchase experience that has left me with the sort of revulsion I have felt with my purchase through Vulcan. Actual revulsion, and if it were not for the cost and effort it would take at my own personal inconvenience and expense, I would return every single bumper plate, bar, and the unusable rack I received. The equipment I have received is good enough. But in a market that is saturated with plenty of good products, I prioritize customer service over cost. Almost 3 weeks later, the wait continues for them to rectify their error. The service number they provide is inconsistently answered, more often than not it disconnects after a wait period. Email along the same lines. The latest shipping label still sits in pending status 2 days later... I get it, they're experiencing high volume. However, if you can't manage the volume in your queue, stop taking new orders until you can. Taking people's money while you try to get yourself sorted out isn't a best practice.