Its so hard to figure out where to start with Vulcan. I ordered March 19 at the beginning of the lockdown for Coronavirus. I understand that it was a hectic time for garage gym equipment suppliers, but as an owner of my own small business I can't really let everything that happened slide. I ordered two items on March 19. A shipping label was made and I was told it would ship Monday. When it didn't ship Monday I figured it was crazy and would go out in the next days. One week passed, then two. On week three I decided to try to get in touch with them, since they said on their own site and instagram they were experiencing a backlog and order shouldn't take longer than two weeks. I finally got someone on the phone the third day in a row I called and she told me she didn't know anything about my order and that they didn't have an internal tracking system. The internal tracking system is called your feet and your eyes. I've been inside the warehouses of companies that sell weightlifting equipment, they aren't that big. It takes less than 30 seconds to walk across the warehouse and maybe another minute or two of digging, but I was told there is no internal tracking system. I then wrote them at the month mark on Instagram, and was told the same thing. I responded to their boilerplate copy and paste message saying that it shouldn't take longer than two weeks that it had been four and I got no response. Well, I've got good news and bad news. 32 days after I placed my order I got the notice that my package was shipping, but they only had 1 of the 2 items in stock. I was getting a refund for the thing they didn't have a $7 gift card.... I think that might cover the difference in shipping, but I won't be ordering from them again. There is no chance I can find the other item i ordered at this point, so I really appreciate them making it impossible to find with their incompetence. 36 days after I first ordered i received the largest pair of change plates I have ever seen. This is a business that can't communicate, continues to take orders when they aren't shipping out what they have already sold, doesn't keep any track of their inventory, and possibly sells items out from under customers who have already ordered because they are so disorganized. All I can say is use a company that hires people who say things other than "We don't have an internal tracking system" and cares about taking care of their customers.