i bought the most recent FID adjustable bench from the Pre-orders. My experience for the most part was good. The bench was shipped out right around the date of the ETA which was great. The bench came in damaged however. I reached out to customer service via email and they said they would refund me 10% and send out a replacement bench pad once it comes in (6-8 weeks). I was happy with that. But then a day after I got an email with the 10% on a gift certificate which had me confused so I reached out and the representative apologized and said she meant to say they would be giving me a discount, not a refund. So now I have a gift certificate that I don’t even plan on using since nothings in stock and I don’t need anything else. Other than that, the bench is great