My only complaint is that the bar arrived with slight blemishes on the sleeves and small nicks at the edge of the end caps, like a single ridge on the edge of a quarter. When contacting customer service requesting either a discount to keep or a hassle free exchange (for hopefully a non damaged bar), they exclaimed that the bar was “made by humans and packaged by humans and therefore impossible not to leave some type of mark.” This is a) not true, since I’ve received equipment from other companies in flawless condition (I’ve also received equipment damaged far worse in transit due to poor packaging, for what it’s worth), and b) off-putting. Just apologize and offer the discount or offer the exchange free of charge. They also said “attached is the RMA and return shipping label so you can return the bar.” Um... that wasn’t one of my choices, and why would you assume I want to return? Why not say something like “if you’d like to return?” Even all the disclaimers warning what is and isn’t allowed in posting a review are off-putting, and somewhat contradictory. Amazing bar, smug and off-putting customer service. I will continue to buy Vulcan products because they are excellent, but their customer service leaves much to be desired.