After 4 months of ineptitude trying to launch an updated app and website much is still not functional. I have been on hold with online tech support for 1 hour and fifteen minutes. I just spoke to someone and explained the issue. She said she did not have access to the app( not kidding) and now have been on hold for an additional 10 minutes awaiting someone who has some knowledge about external transfers. I have been a VyStar client for many years and cannot believe that there was not more texting and planning done prior to launching the app. The VyStar President went on vacation during the crisis which days a lot. By the way I am still on hold!!!