How about when I called 8 days ago to request a new debit card by mail, and my card never arrived? I called the customer service number and spoke to the same lady from 8 days ago. Supposedly, she ordered my card, but in fact, she never did. She tells me the card was not shipped due to an update on my profile, which is false! I never updated anything; she just never shipped my card. Additionally, it is absolutely hard to understand her; she mumbles a lot and did not give me a proper explanation. This is the second time this lady has answered my phone call, and it is the most terrible experience I've had with bank customer service. Please teach these people proper customer service and consider re-evaluating Mrs. Hanes's employment, as she seems unable to fulfill her job duties correctly.