I lost my ATM card on april 22, the told me to wait 7 to 10 days for a new card. When I call again for check the satus they told me the order was made on the 26, so I decided to go to a sucursal and ask the lady if they can give me a provisional card because I have responsibilities and need to move my money. The answer was “they are not allowed to print cards in the bank and I can paid my bills with the account number, when I ask how I going to paid my groceries for example, she said that this is not her problem, and I just need to wait”. Three weeks later I’m still waiting for my card.