Both my credit card and bank card was stolen, placed a call to customer service ordered replacement cards. Waited three weeks cards never came, called back customer service, they indicated there was something flagged on my account related to my address(this have never been a problem before I still received my monthly statement) . I proceeded to ask the representative why a member could not reach out to me making me aware of this issue, if I did not follow up would I have never received my new cards. The representative stated she would put a note on my account and I wound be able to go into the branch and collect the replacement card, since I have been without a card for three weeks. All my bills are set up for automatic payment through Vystar. Went into the branch was not able to get a replacement and there was basically nothing they could do, the replacement card would be mailed out in 7-10 business days. Bringing my estimated waiting time to over one month. So I am literally sitting in my car at the side of the road because I have no card to purchase gas. GREAT JOB VYSTAR, AWESOME CUSTOMER SERVICE...SMH