I've had my credit card for 3 years, a $27,000 credit limit, have no balance because I pay in full several times a month. I have several auto pays to my card. In June 2024 , I requested to add my wife as an authorized user. Called their 800 number. The person assisting me took my wife's information and said I would get her card on 7-10 business days. By the 24th of July, I hadn't received the card yet , so I called again only to be told that no card was ever ordered. So, went through the process again. Now, August 13, no card. Went to the branch in Flagler Beach and spoke to Charles, manager. He assured me that the card was ordered. Not trusting, I called the 800 number again. No card was ever ordered again. So, went through the process for the third time. Specifically told the person I was talking with that I simply want to add my wife as an authorized user, same card number because of my auto pays to the card. He assured me no problem. Today I find out that he's issuing me a new card, new card number! Now I have to change all my auto pays when I get the card in 7-10 business days! Hopefully I will get the card this time. Such a simple request and they were so unsatisfactory in taking care of it. I have a lot of money in my accounts and a mortgage. It is simply disgraceful how they just pass the buck and blame someone else for not handling this correctly. The reps on their call center are either totally not trained or just don't care. I am appalled with the inconvenience they've caused me. Go to a branch if you need help. Most of the branches are very helpful and considerate.