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John H
After over two years of dealing with their online system, now known in banking circles as the “crash”, my complaint letters got to the thin skinned management of Vystar. They sent me a letter next day Fedex to tell me my behavior had fallen outside their member Code Of Conduct. They wrote that being a member of Vystar was a privilege and not a right. They stated this was a Final Warning letter and further instances would result in termination of my membership as well as an official Legal Trespass Warning. I wrote back and let them know their privilege of providing my financial needs had been terminated. This incident was precipitated by a screen they added to their online system that required the user to click in a box labeled “I Am Human”. They stated this prevented “bots” from gaining access to customer log in screens. It does not. A simple refresh of the browser screen or pressing F5 will bypass that screen. My wife recently received a “phishing” text message informing her that someone was attempting to use her Vystar credit card. She does not have a Vystar credit card, but because of this message I believe Vystar has been hacked and my wife’s email address and phone number were stolen. News Story from 10/31/24 https://www.news4jax.com/news/local/2024/10/31/vystar-fined-15m-for-disastrous-2022-rollout-of-mobile-online-banking-system-that-locked-members-out-of-accounts/
2 months ago
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VyStar Credit Union has a 2.7 average rating from 211 reviews

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