I stopped by to obtain printed statements from our joint accounts, as well as to inquire about printing my husband's credit card statements since we were unable to access them online. Andrew, the representative who assisted me at Mandarin branch in Jacksonville, Fl, was able to print the statements for our joint accounts without issue. However, when I requested my husband's credit card statement, there seemed to be confusion regarding the process. After some unclear explanations about e-statements and online access, Andrew informed me that I would need to call my husband to seek his permission. I complied and made the call, but when I asked if he needed to speak with my husband for verification, he stated that he wouldn’t speak with him as he didn’t know who I was talking to or what number I was calling. Instead, he insisted he would call my husband himself. During this time, I felt he began to speak down to me, asking, “Do you understand security?” This tone was quite inappropriate, and I asked him to hang up and treated me with respect. I left the branch shortly after. My family and I have been long-time customers of VyStar, and while I know that the majority of your staff are polite and professional, this encounter left a negative impression. I believe it is important for all customers to be treated with respect and courtesy, especially in a banking environment.