The order took a lot longer than the 1-2 business days that was promised and it was not until I emailed them asking where my order was that they told me they had to wait for my order to be brought in from somewhere else before they could ship it to me. When I received my ring it turns out I had ordered the incorrect size. So I went onto one of those chat help things that pop up when you go on your website and the person I was talking to was kind of rude and not very helpful. How ever I have currently been emailing someone named Sandre who has been very kind and helpful in helping me exchange my ring.