The bed itself and its features are first class and beautiful. We had a problem with the instructions -- or actually the lack of written instructions and the serious lack of communications on the part of Wilding Wallbed to not tell us that there were no written instructions for our model. This is not the case with all or even most models. We only learned this when our hired installers wasted time trying to use the written instructions we had downloaded from the internet. Only then, after we phoned the company, did someone casually tell us to check the envelope marked instructions to pull out the key drive with the actual instructions.