Love the quality of the bed. The set-up videos (and for us, the moving video, as we moved to a new home after having the bed up for 8 months or so) were excellent and frankly, without them, we wouldn't have had the success we did with setting the bed up. We had a couple of manufacturing snafus....1) the metal plate on the bottom of one of the bookshelves was installed BACKWARDS, so it was impossible to install that side bookshelf properly. Luckily, we discovered the issue and were able to reverse it. 2) the handles included for the pillow backboard were much longer than the holes drilled in the board for them. We had to purchase our own handles in order to fit the pre-drilled holes. The only other issue is that one side of the bookshelves does not click closed, despite our having the bed square and set up correctly. Nothing we've tried rectifies the situation.