Wilding Wallbed's website is very easy to navigate, which helped me choose and customize my bed. The ordering process was handled over the phone by a representative that was very professional and also very knowledgeable about the whole process, including ordering, manufacturing, shipping and installation. They were very helpful with keeping me informed about delivery dates and in the end I received the package within a few days of their estimated delivery date. The care they took to package and protect my bed was phenomenal, even the order it came out of the box assisted in an easy assembly. Their online installation videos were a huge help too. You can tell when someone is proud of their product because quality shows every step of the way. Thank you Wilding Wallbeds