The pre-purchased support was great. I ordered a ton of wood samples and talked to reps on the phone who were knowledgeable and helpful. The videos on the website were the best feature in helping me choose the right bed and features for me. Amazing pre-purchased experience. After the actual purchase is where things started to turn for me. The consul texts, emails and phone calls about the shipping started to feel like my life revolved around the bed. I appreciated knowing all the details but it was a lot. The post purchase support is really non-existent. The light on the bed didn’t work. I called and the person at Eilding told me to “screw it in tighter”. That was the full extent of the help. The light still doesn’t work. And since Wilding doesn’t offer support I guess we are just out. I will say the bed is extraordinary. It exceeded our expectations in how it looks and functions. It is beautiful. I was able to hire a local handyman to put it together. Took about 45 min. We LOVE the bed. I just wish Wilding would have post purchase care to match pre-purchase and the amazing quality as their beautiful furniture.