I originally left this review as a one star, however due to the care that was taken to make amends I've added two stars back. We purchased a wall bed from this company and had a terrible experience, though some of our concerns were resolved by the end. The delivery was a nightmare. The courier service is absolutely awful. The assembly process was even worse. We hired professionals based on the company's estimate of 2-4 hours for setup, but it took nearly 8 hours due to the poor-quality instructions. The written and video instructions were inconsistent and contradictory, causing hours of double-checking and rework. We were also missing over six pieces of hardware, which we had to purchase ourselves, adding to the delay and cost. The springs are extremely tight, and the bed does not stay in the down position, even with bedding on it. It springs up unexpectedly, which is a serious safety hazard. Additionally, the bookcase doors were uneven and after a few weeks one of the door latches got stuck down, so the door wouldn't stay shut. We reached out to the company and eventually heard back from the owner Dennis. He patiently heard our concerns and worked with us to find a solution that we felt good about. He also walked us through steps on evening out the the frame, and sent us a replacement part with instructions to fix the door latch. Dennis took down some of the discrepancies I could remember in the instructions and will be revising them. He also has adjusted the expected time for wall beds from 2-4 hours to closer to 7-8 hours.