We had a weekend break booked at Nidd Hall starting on 9 July but had a telephone call from Warner’s on 2 July to say our break was cancelled due to COVID restrictions. As this was the fourth or fifth time we had to postpone we decided to get our money refunded. We then had an email from Warner’s saying we had instigated the cancellation which just added insult to injury so we decided to complain about the way this had been handled. Eventually managed to locate and complete a complaint form but also tried to speak to someone at the hotel to let them know how disappointed we were. After waiting almost an hour to be put through to someone we gave it up as a bad job. We have been customers of Warner’s for many years and like going to Nidd Hall but think we’ll try elsewhere in future.