Warner Leisure Hotels Reviews

Name: Warner Leisure Hotels
Address: 1 Park Lane, Hemel Hempstead,, Hertfordshire
Rating: 2.45

2.5 Rating 240 Reviews

28 %

of reviewers recommend Warner Leisure Hotels

2.5

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The swimming pool was dirty, there were stones all down the side of the steps. The changing area and toilets for the pool were well below par. I expected a little bit of luxury but it was so basic and rundown people were walking straight out of there. This is called a spa hotel but only one therapist on duty the first day and two the second so could not get booked in for any treatments, this was a party of six who all wanted treatment done. Had tried booking in on line but although it said there were slots available it would not let me book, just going around on a loop. After staying at Heythorpe this was a big disappointment and more expensive. I didn’t think this was value for money . In the Blue room they were advertising 3 cocktails but when ordered they came back and said they didn’t have the ingredients . The average wait for drinks was about 30 mins if not longer. Had to send coffee back because it was cold when it arrived. I don’t blame the bar staff as they were run off their feet and seem to be covering both bars, there wasn’t enough bar staff to cater for service only, we did go to the bar a couple of times but was told to go to the table and a server would come. I don’t normally complain but this is the worse experience I have had and would not return.”

Helpful Report

Posted 3 days ago

“Absolutely terrible - for a full review of Gunton Hall see my Trustpilot review. The company has a terrible attitude towards customer service and leaves local hotel management to deal with problems, despite the fact that they are clearly not up to the job and simply use a formula approach to calculating compensation for problems with absolutely no regard to the significant disruption somebody might have experienced on their holiday. The holidays are good when they go well, but don't expect any level of service when you encounter a problem. I am seriously reconsidering whether I can face holidaying again with them in the future.”

Helpful Report

Posted 1 week ago

“Currently staying at Thoresby Hall for one night only as a wedding anniversary treat. We are staying in one of the newly refurbished rooms which is lovely except the mirror in the bathroom is so high up and I am only 5ft tall so can’t see in it. The courtyard area and shops are advertised as part of the Thoresby experience but we find they are not available as there is a horse jumping event on and the courtyard is in that area. My husband has epilepsy due to strokes and cannot tolerate flashing lights but on going to watch the entertainment we find there will be a lot of flashing lights. I feel that these things should be highlighted more at time of booking as i wouldn’t have booked if i had known. The carvery food was not hot. What should have been a nice break has been ruined, I do think Warners should take more responsibility for iinforming with disabilities of anything which could harm their health. Don’t think we will be staying here again.”

Helpful Report

Posted 2 weeks ago

“Have just finished 5 day stay at warners cricket St Thomas March 2025, after 3 days felt I needed to make a complaint, an unpleasant Manager Simon, let down all the good work the staff did, his attitude to paying guests and staff was totally unacceptable, the General Manager Fern Chapman has a new complaints procedure just ignore complaint and don’t respond. I should have looked at REVIEWS.io before booking and paying, BUT like the majority I will never go back there. I would suggest warners head office spend some time there, before it has no paying guests”

Helpful Report

Posted 2 weeks ago

“Went to the hotel in cheshire avlvaston hall .....before i start i have been to warner weekends before but not this one and they was really good ............we went on fridat 10th jan for two nights but come home after 1, it was freezing everyone was really cold the food was awful, no hot water in the mens tiolet and freezing in there, the rooms was bioling hot though to hot to sleep,we got up the next day and come home, i dont know if there cutting costs but we would never go back or recommend it either. I know it sounds like im having a good moan but believe me i'm not,the good pionts the beds was good and clean and the staff was nice”

Helpful Report

Posted 3 months ago

“Don't bother. There cancellation policy is worthless no refunds whatever absolute disgraceful no compassion at all. You will regret it avoid at all costs”

Helpful Report

Posted 3 months ago

“Had a two night stay at Studley castle the place was fantastic this was the second time we have stayed here. The staff were great. We booked it because we wanted to see the Queen tribute act. we were SO disappointed it was awful. A lot of people left including us in the interval. it was such a disappointment because it was to be the highlight of our weekend.Such a shame as we love this venue.”

Helpful Report

Posted 3 months ago

“I loved everything I missed party hats new yeat”

Helpful Report

Posted 4 months ago

“Have just returned from Tinsel and Turkey break at Sinah Warren Good food, nice room very warm, great shower The only negative I have is The Warners entertainment team They were very good but felt they were on a bit too much same singing dancing , but overall and good break away”

Helpful Report

Posted 4 months ago

“Everything at Cricket St Thomas. I booked for 5 days two signature rooms next to each other in the wall garden. 421 & 419 but the rooms were in different wings. My mobility is now not good so needed help from my friend who is 82 and have not seen her for a year. I am using a scooter now and could not managed the heavy fire door, there were no instructions how to phone her and put the heating on. The light over the mirror did not work needed three calls to replace. My fresh milk went off after two days. Again i phoned reception to ask for replacement at 7.45 expecting some to arrive. Nothing and no tea. After breakfast went to reception and was told in was in hand with house keeping. The next problem was using my scooter to get to my table in the restaurant and then a staff would take it away. A new system. I was struck having to ask my friend to wait on me while her coffee and food got cold. In the evening the main course was get your own. Again a new system. There are not enough toilets and one has to use the lift to go one floor down. Instead of a lovely happy time together we both left feeling stressed and feel we wasted our money. I have been to many Warners but this one has gone down with the lack of service. 25th -30th October. Cricket St Thomas. our visit does not deserve ONE Star should be minus”

Helpful Report

Posted 5 months ago

“Chatting with server staff! Some are very interesting and helpful. However, I was very disappointed to have no swimming pool available and the alternatives were not adequate or flexible.”

Helpful Report

Posted 6 months ago

“My partner and I visited Heythrop Park in the Cotswolds on a 5 day break. My partner had an upset stomach, possibly food poisoning, and felt so poorly we left on day 3. I emailed Customer Services, Paul Flaum CEO of Bourne Leisure and Iain MacMillan Director. I received delivery receipts but this is now over 3 weeks later and no-one has acknowledged my emails despite reminders having been sent. This company is quick to sell you a holiday and accompanying packages but couldn’t care less if you have an issue!!!”

Helpful Report

Posted 6 months ago

“If I could -10 for my first Warners break at Cricket St Thomas I would, on arrival we were given cards to access the room door this didn’t work so had the long trek back to Reception to get the cars sorted. The room was fine, overlooking the garden with patio. The restaurant, however, was a disgrace throughout the 5 night stay, first evening ordered from menu the fish was cold and dry accompanied by hard cold peas and new potatos, ordered a coffee which took half an hour. Breakfast day two, cold mushrooms, tomato’s and congealed egg the toast required a saw to cut through it the plates were cold and food looked like it had been standing for some time. Evening meal very little left on deli, sausage and mash cold, the service from staff very poor. Day three ordered eggs Benedict rather than buffet in the hope of a hot meal, arrived eggs undercooked and swimming in Holland aisle sauce resembled a soup. Didn’t bother with evening meal went to an off site restaurant for hot well presented food. Day 4 played safe and went with cereal, evening meal walked out after being ignored for half an hour. Did book the archery were asked to present at 10am when we were told that staff didn’t start work until 10 so didn’t get going until 10.15 but very prompt to finish. Though we would try the Hamilton for a snack no different there either coffee cold, chips cold. Warners appear to have a problem with staff and restaurant training. I would NOT recommend Warners shame was going to book strictly weekend 2025 but can think of better ways to spend my money.”

Helpful Report

Posted 7 months ago

“We have been to a few Warners and everything has been fine. 2weeks ago we went to Heythrop. All looked good. When we finally got to our room we made a drink, unpacked, then I tried to open a window. Like many other people, air conditioning does not suit me - I ge the usual dry cough, difficulty breathing, etc etc. An open window is vital then I can turn off the air-con at night. The window - despite having catches - did not open. A quick phone call to reception and we were told none of the window open except a few on the ground floor. It's 'Heath & Safety'. They could not offer us another room so we had no choice but to leave and come back home. Very disappointed. Warners believe that as they gave us a full refund we are not entitled to any kind of compensation for the loss of holiday, distress through the process of trying to get something sorted, fuel for a wasted journey there and back. Apparently - and you all need to know this - 'many hotels do not have opening windows'. And ' you should have checked before travelling'. Apparently it is our problem to ensure a basic right to fresh air. We disputed the 'Health and Safety' aspect. Air conditioning is certainly not healthy. A lack of fresh air is not healthy. Restricted opening would solve the safety problem. I also asked what would happen if there was a fire in the corridor. We would have no means to exit the room and would be trapped. I was told that I woul - 100% - be able to break a double glazed window. I was not told what I could break it with from my suitcase!!!! Warners do not believe they need to put this information on their website that you cannot open MANY of the windows in their hotels. Warners feel they have been generous in making a full refund. They have offered a £50 voucher but cannot tell me which hotels have opening windows so I can book somewhere else. They suggest I go back to the ones I have been to before. This unacceptable attitude has put me off ever using Warners again. Apparently a lack of fresh air has never been a problem before so they will not be looking to do anything about it. Be warned.....check EVERYTHING yourself before you book. I was told that the problem with booking online is that you cannot check these things and you should ALWAYS phone to book!!!! It's 2024........?????”

Helpful Report

Posted 7 months ago

“My wife and I stayed at thorley hall first Warner experience Hotel great , food great , location great Staff great What a fantastic experience at 57 and 59 we were on the younger side but not the only younger ones we were very impressed Had cruise start of year , warners beats that by a long way came home thoroughly relaxed booked another break with them straight away lived it”

Helpful Report

Posted 8 months ago

“Very upset with the food at Littlecote House . Menu very limited. Roast everyday expect that on a Sunday I believe the buffet service salad Bar Omelette Bar and then a choice of Indian or Chinese selection is really missing. Stayed for 3 nights very disappointed also did VIP in the entertainment hall again very disappointed again drinks list very limited so had to pay the difference for the correct wine and scotch whisky and also had to pay to double up For what you pay the standards have gone down since we stayed last time 9 years ago for our 25th wedding anniversary and this year for our 34th wedding not sure if we will be back”

Helpful Report

Posted 8 months ago

“The best hotel for a warner break, veryclean food good, entertainment very good all staff couldn't be more helpful, two people especially great were Poppy and Michelle they took orders for people sitting outside in very hot conditions i never heard them complain once, always smiling, that was 5 days from 27th july.”

Helpful Report

Posted 8 months ago

“I took out the cancellation protection, knowing I might need to cancel owing to being on the waiting list for heart surgery. Was shocked and disgusted to find that having paid £60 for the protection, I was charged another £70 early cancellation fee. I was not given a refund but the rest of my money is being held hostage against another holiday - which I’m not convinced I want. This protection is a total rip-off - and they only tell you the terms and conditions once you’ve purchased it. Never again!!!!!!!”

Helpful Report

Posted 8 months ago

“First meal had the mixed grill off the chef's specials, worst I've ever had asked for med rare steak it was well well done as were the other meats. The prawns were like rubber. For the first time ever did not finish the meal had to ask for the £5 supplement to be refunded. When first used Warners thought they were so much better than all the others and it was worth pay paying the extra, but they are failing and seem to be cutting corners to increase profits. I am now thinking twice about booking their holidays. I don't think the idea of no bar service works we seem wait for a long time when the bar was clear and would have had our drinks far quicker going to the bar ourselves.”

Helpful Report

Posted 8 months ago

“Enjoyable break service good Irra our waiter fantastic I am disabled and he looked after me exceptionally thank you and Linda one of the breakfast waitress assisted me thankyou Food good and plentiful could have been a tad warmer complex very clean accessible for mobility scooters inside and out flowers etc beautiful despite the weather Standard chalet small would have been nice to have 2comfy chairs outside table and chairs rusty Complex requires some updating having been several Warner hotels and first visit to Lakeside All staff very helpful at all times entertainment very good thnks”

Helpful Report

Posted 9 months ago

Warner Leisure Hotels is rated 2.5 based on 240 reviews