Booked our first Warner break at Nidd Hall for friends & ourselves. Booking process easy and subsequent 5 night stay at Nidd Hall was excellent. A terrific place. However prior to our break Warners requested that we pre book our meals which I thought was a good idea as this would enable us to set meal times that fitted in with our trips out etc. Problems then arose as their system only allows you to pre book one set of meals and not that for our friends; which meant that I had to repeat the same details thereafter; which might not seem a problem, until you find that Nidd Hall have two separate eating areas. Then add 5 breakfast times & locations, then 5 evening meal times & locations. It was like a completing a Chinese algorithm! {No such issue when I booked the original stay!} After pre booking Warners sent me a confirmation e-mail confirming all meal times/locations stating that if it became necessary to change a meal time, this could only be done via a drop down link on their e-mail; which they said would be dealt with within 72 hours. All ok until due to a daytime outing it became necessary to change one evening meal time. Not a problem I thought, silly me! Used the drop down link to request change, sent the e-mail and received automated reply saying that request would be dealt with and that I would be contacted within the next 72 hours. However no response; so sent second e-mail, still no response, so sent third e-mail and yep, you guessed - NO RESPONSE. Then tried telephoning Warners & Nidd Hall but all calls met with automated recordings stating that too busy, try again. This went on for days until eventually & miraculously a human answered at Warners. They informed me that as our trip was now imminent they were unable to make any changes; but that they would get Nidd Hall to call me to deal with the issue. Yep, Guess what......NO CALL. As I've stated previously, easy booking process but contact thereafter TERRIBLE.